Effective Date: August 1, 2026
Last Updated: August 1, 2026

At Supreme X Organics, we manufacture and export premium Himalayan Pink Salt products, many of which are produced according to customer specifications, private labeling requirements, or bulk order agreements. Due to the customized nature of our products and international shipping processes, all sales are final.

Please read this policy carefully before placing an order.

No Refunds

Supreme X Organics does not offer refunds for any products once an order has been confirmed, processed, or shipped.

This applies to all products, including but not limited to:

• Bulk Himalayan Pink Salt
• Food Grade Salt Products
• Industrial Salt Products
• Salt Lamps
• Salt Bricks & Tiles
• Bath & Spa Salt Products
• Animal Lick Salt
• Private Label Orders
• OEM Manufacturing
• Customized Packaging

Order Cancellations

Orders may only be cancelled before production begins and only upon written approval from Supreme X Organics.

Once production, packaging, customization, or shipping has commenced, orders cannot be cancelled.

Damaged or Incorrect Shipments

While refunds are not provided, if you receive products that are damaged during transit or materially different from the confirmed order due to an error on our part, please notify us within 7 business days of receiving your shipment.

To assist us in reviewing your claim, please provide:

• Order Number
• Photographs of the products
• Photographs of the packaging
• A detailed description of the issue

Each case will be reviewed individually.

Where appropriate, we may, at our sole discretion:

• Replace the affected products.
• Supply missing quantities in a future shipment.
• Offer another mutually agreed resolution.

The decision to provide any replacement or alternative resolution rests solely with Supreme X Organics.

Natural Product Variations

Himalayan Pink Salt is a natural product. Minor variations in:

• Color
• Crystal size
• Texture
• Shape
• Mineral patterns

are normal and do not constitute defects or grounds for replacement or compensation.

Shipping Delays

Supreme X Organics is not responsible for delays caused by:

• Customs inspections
• Shipping carriers
• Port congestion
• Weather conditions
• Government regulations
• Other events beyond our reasonable control

Shipping delays do not qualify for refunds, replacements, or compensation.

Contact Us

If you have any questions regarding this Refund Policy, please contact us.

Supreme X Organics

Email: info@Supremexorganics.com

Phone: +852 92904064

Address:
Unit 1603, 16th Floor
The L. Plaza
367–375 Queen’s Road Central
Sheung Wan, Hong Kong